If you are not happy with your jewelry, you are welcome to contact us within 14 days of delivery to request a return or exchange for both local and international orders. To request an exchange, please contact us or send us an email to <mya.crafts.shop@gmail.com>.
All products must be returned unworn and in the same packaging it came in. After we have provided you with the return address, please return your items within seven (7) working days. Items returned after seven days will not be eligible for an exchange or refund. Returns must be shipped with delivery confirmation and at your expense. Original shipping costs (if any) are non-refundable.
Please attach a photo that clearly shows the broken/defective items and describe the issue(s) with your item by email to <mya.crafts.shop@gmail.com>.
We usually process returns/exchange quickly, but just in case, please allow up to 14 business days from when we receive the items for your account to be refunded or exchange to be processed. We will send you an email once we have completed the refund or exchange process.
All items come with a 60 days warranty.
If you experience a defect or quality problem with your item during this period, please contact us to discuss your replacement and exchange options.
Please note: We use genuine gemstones in our jewelry, and love the organic variations in each stone. We do not consider naturally occurring inclusions and “imperfections” to be flaws, and they do not qualify for a replacement or exchange during the extended warranty period.
As our products are handmade and we use 100% natural stones, slight irregularities, imperfections and variations in craftsmanship or materials are unique to the jewellery. They are considered a part of the beauty and charm of the jewel and should not be considered a defect.
